Visit Waypoint

Important Information on COVID-19


Visits to the hospital
Effective March 17, 2020, all visits to Waypoint were suspended except for compassionate reasons including end of life and palliative circumstances. At this time, we are planning the gradual reintroduction of visitors to the hospital. Our approach will be evaluated on a regular basis to reflect the evolving presence of COVID-19 in the local environment, the availability of PPE and will reflect safety protocols in consideration of the congregate care setting at Waypoint. Given the importance of connectivity to family, friends and the community, we remain committed to continuing to use technology to enable virtual visits currently in place.

Please contact the appropriate program to arrange telephone contact or to make other contact arrangements. 

Patient movement
With significant infection prevention and control measures in place, we have been able to reintroduce gradual movement of patients off the unit, one unit at a time. At this time, we have implemented a walk program for patients in regional programs and gym access for patients in provincial programs.  
Hospital deliveries for patients
We have been able to reintroduce some online deliveries for some patients and continue to work on making this a possibility for the entire hospital.

Georgianwood Program temporarily closed
The temporary closure of our Georgianwood Program continues. We understand the important work that occurs on the Georgianwood program and these changes are temporary. The program will resume treatment as soon as possible. 
Thank you for your continued patience and support during this challenging and changing time. 

Wash your hands The do and don't of wearing a cloth mask

Visiting Waypoint

Waypoint's main campus is located at 500 Church St. in Penetanguishene. Visits to patients are welcome as are community members to attend one of our many events. 

Please note that paid parking is now in effect at Waypoint. Visitors remain exempt from paid parking but are required to park in the marked Visitor Parking spaces available on the campus (see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Visiting a Patient

Prior to visiting Waypoint for the first time, visitors should contact the program/unit they are planning to visit for specific program information.

Visiting Hours
In general, visiting hours are from 0900 to 2000 (9 a.m. to 8 p.m.) daily. Visiting hours may vary on different programs. Visitors should contact the program they are planning to visit to confirm specific visiting hours (if applicable), as there are activities and programs occurring throughout the day that patients may choose to attend.

Visiting with Children
Visitors under the age of 18 years (legal age of majority in the Province of Ontario) may visit a patient in hospital (on or off program, provided they are accompanied by an adult 18+.) Additional restrictions may be required for safety and security reasons at the discretion of the Program Director or delegate. 

Parents/supervising adults are to supervise their children at all times and are responsible for monitoring behaviour in all areas of the hospital. Waypoint is not responsible for any accidents or injuries incurred while visiting a patient.

Acute Assessment Program
Weekdays - 4 to 8 p.m.
Weekends and holidays - 12 to 8 p.m.
A maximum of 2 visitors are allowed per patient with a maximum 2 
hour duration.
The extra care area visitation is limited to 2 visitors at any time.
Visits with children must have prior arrangements and the maximum 
visit is 1 hour.
Georgianwood Program for Concurrent Disorders
Weekdays - 5 to 7 p.m.
Weekends - 1 to 7 p.m. 
Visits during business hours on weekdays are by appointment only.

Forensic Assessment Program For information specific to visiting patients on the Forensic Assessment 
Program, please contact the program. 

Visitors are asked to contact the program/social worker prior visiting. On some occasions, patients may refuse to meet with visitors, even though they may have traveled a considerable distance. When this occurs, we respect the decision of the patient and we will provide support where appropriate. Waypoint may also restrict visiting hours for clinical or security reasons. 

If you are feeling unwell, please delay your visit until you are feeling better. Visitors are strongly encouraged to use hand sanitizer or clean their hands when entering and leaving both the hospital and patient areas. Individuals with a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease should not visit the hospital until symptom free for at least 48 hours. The hospital may restrict visits or implement provisions to promote safety in the case of an outbreak or risk of exposure.

Calling Waypoint

If you wish to speak to a patient by phone:

705 549-3181 or toll free 1 877 341-4729

For all other inquiries, check out our Contact Us page

Directions to Waypoint

Coming to Waypoint by bus
The Midland / Penetanguishene transit stops right in front of Waypoint's main entrance. For more information on this service including hours of operation, please visit: 
 * Town of Midland website
 * Town of Penetanguishene website

While at our main campus


Food and Beverage
The Bay Café is open for breakfast and lunch Monday through Friday serving a variety of hot food choices, a salad bar and daily soup options. We also offer two canteen outlets, one in the Administration Building and one in the Atrium Building for your convenience. As the hours vary in both sites, it is recommended you speak with the treatment team.

Photography on our grounds

Waypoint’s location on the beautiful shores of Georgian Bay makes it an ideal place to take pictures; however, protecting patient privacy is one of our highest priorities and we ask that you also respect the privacy of those around you. As such, any photography, audio or video, including the use of drones, on any Waypoint property or building requires the approval of Waypoint’s Communications and Fund Development office. Consent must also be obtained from the people who will be included in all photos, video or audio. Written consent may also be required. 

You may be asked to stop taking a photo, video or audio recording and delete any recordings taken if you do not have prior approval or if your actions interfere with care or services being provided. 

For inquiries regarding photography, video or audio, including drones, on any Waypoint property or building, please contact the Communications and Fund Development Office at or 705.549.3181, ext. 2073. 

Waypoint is a scent sensitive and tobacco-free hospital. Staff and visitors are asked to avoid scented aftershave lotions, hairsprays, or other scented personal
products while at work. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illness. 


The Gift Shop
Waypoint's Gift Shop is located in the lobby and open to the public. It is volunteer-run and the hours vary. All proceeds go to patient programming and activities.