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Obtain a copy of someone else's health record
Release of Patient Information

The Health Information Management Department cares for requests for release of patient information.  Waypoint, as a Health Information Custodian, must collect, use, and disclose personal health information (PHI) about individuals in a method that protects the privacy of the individual and confidentiality of the PHI while facilitating effective health care delivery. The collection, use, and disclosure of PHI must be done by following the Personal Health Information Protection Act (PHIPA), 2004, the Public Hospitals Act, 1990, and other relevant legal or statutory requirements, which Waypoint abides by.

You may obtain a copy of a patient health record by completing the Consent to Disclosure of Personal Health Information form.  Please ensure that the form is completed in its entirety, signed, and dated to avoid delays in your request.  Please see the Waypoint Release of Information Fee Schedule for further information.

How do I obtain a copy of a health record for an individual?
Download and complete the Consent to Disclosure of Personal Health Information form.  If you are not able to download the form, please contact Health Information Management at 705-549-3181, ext. 4941 to request a copy be sent to you.

Release of Information fee schedule

Requests can be made by email, fax, or mail to the Health Information Department, as follows: 

Email: [email protected]
Fax: 705-549-3778
Mailing Address: Health Information Management
500 Church Street
Penetanguishene  ON  L9M 1G3
Hours of Operation: Monday to Friday – 7:30 a.m. – 5 p.m.

Please note: All requests for access to a record of PHI must be submitted through the Health Information Management Department through the request form linked above.  Waypoint Centre for Mental Health Care has 30 days to respond to your initial request for access.