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We will treat people with kindness, dignity and respect
We will treat people with kindness, dignity and respect

Every person can expect:

a) To be treated fairly and with respect, regardless
of your personal identity and circumstances, according to the vision, mission and values of Waypoint, the Ontario Human Rights Code and the Canadian Charter of Rights and Freedoms.

b) To be listened to and heard. We understand it
may be difficult to talk about some of your experiences and it may take some time for you to trust us.

c) We will take your experiences into account as
we work with you to develop your recovery plan.

d) That we will work together to plan how and to where you will be discharged.

e) That we will link you to community services as soon as we can so you can become familiar with those opportunities and how they may assist in
your recovery.

f) That we will support you and keep you safe if
you wish to report abuse.

g) Interpreter services as available, if you are
more comfortable in another language.

h) That your personal safety will be a priority.

i) To know what behaviours are okay and what
cannot be tolerated, knowing that everyone
here may have different ways of dealing with their problems.

j) If behaviours get out of control, we will talk with you to help you calm; but if this doesn’t work,
we will use the least amount of restraint to
keep you and others safe. We will do the same with other people too, so everyone is safe.

k) That we will work with you to understand your behaviour and support you to make changes. We will explain our responses to your behaviour.


l) If you are not safe to leave hospital you will remain at Waypoint or any other facility as required by law.

m) To be informed promptly when your legal status changes and when you have the right to leave the hospital.

n) That if you wish to see the approved available Policies, Procedures and Guidelines we use to inform care at Waypoint, these will be given to you.

o) To have someone else with you during a physical examination.

p) To freely practice ones spiritual beliefs.

q) When safe, to have private conversations with your family, friends and peers.

r) To wear your own clothes unless we are worried about your safety.

s) To keep your approved belongings safely with you or stored securely within space availability.

t) That we will recognize you may have intimacy needs. We will respect your right to privacy, including sexual activity between consenting adults.

u) To receive information about sexual health, protection or contraception if you ask, or if we are worried about your safety.

v) To have your personal information kept private and only shared with your permission, or as permitted by law.

w) To be supported to access and manage your own money according to your level of wellness and as policy allows.

x) To get information and vote in any election.