Visiting a patient

Important Information on COVID-19


Visits to the hospital
Waypoint recognizes the crucial role that loved ones play in the lives of patients and their recovery journeys. We are pleased to re-introduce visitor to the hospital starting Wednesday, July 29, 2020. This is NOT a resumption of OPEN visiting. The number of visitors is being restricted for the safety of all patients, staff, and visitors, as COVID-19 continues to be present in the community. Given the importance of connectivity to family, friends and the community, we remain committed to continuing to use technology to enable virtual visits when in-person visits aren’t possible. 

Patient movement
With significant infection prevention and control measures in place, we are gradually reintroducing movement of patients off the unit. Programs continue to be reintroduced on a gradual basis. 

Beginning November 23, a number of recreation and rehabilitation services will begin again with all the infection prevention and control measures in place. Please see the communication that was shared with patients and staff about the services:

* Letter re: Restart of Basic Rehabilitation Services on Regional Programs
   Poster re: Restart of Basic Rehabilitation Services on Regional Programs

* Letter re: Restart of Basic Rehabilitation Services on High Secure Provincial
    Forensic Programs

   Poster re: Restart of Basic Rehabilitation Services on High Secure Provincial
    Forensic Programs

Hospital deliveries for patients
We have been able to reintroduce some online deliveries. Any packages coming into the hospital will be in quarantine for four days after they arrive so it will take a little longer for patients to receive their deliveries.

Georgianwood Program temporarily closed
The temporary closure of our Georgianwood Program continues. We understand the important work that occurs on the Georgianwood program and these changes are temporary. The program will resume treatment as soon as possible.  

Thank you for your continued patience and support during this challenging and changing time. 

Paid Parking
Paid parking is in effect at Waypoint. Visitors remain exempt from paid parking however are required to park in the marked Visitor Parking spaces available on the campus (
see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Contacting Waypoint

705 549-3181 or toll free 1 877 341-4729
  * Confidential patient/client information requests: ext. 2597 /
     Fax 705.549.3778
  * Communications and Fund Development: ext. 2073 /
     info@waypointcentre.caThis email is for general info or media
     inquiries only
  * Human Resources:
  * For more information on video visiting, or to schedule a video visit,
     please email

Getting to Waypoint
  * Directions by car
  * Coming by bus - 
The Midland / Penetanguishene transit stops right in front
     of Waypoint's main entrance. For more information on this service including
     hours of operation, please visit: 
  Town of Midland website
  Town of Penetanguishene website

Food and Beverage

The Bay Café is open for breakfast and lunch Monday through Friday serving a variety of hot food choices, a salad bar and daily soup options. We also offer two canteen outlets, one in the Administration Building and one in the Atrium Building for your convenience. As the hours vary in both sites, it is recommended you speak with the treatment team.

Photography on our grounds

Waypoint’s location on the beautiful shores of Georgian Bay makes it an ideal place to take pictures; however, protecting patient privacy is one of our highest priorities and we ask that you also respect the privacy of those around you. Prior permission must be obtained from Waypoint's Communications staff before any photography, audio or video, including drones, can take place on any Waypoint property or building. Consent, verbal and written, must also be obtained from the people who will be included in all photos, video or audio. 

You may be asked to stop taking a photo, video or audio recording and delete any recordings taken if you do not have prior approval or if your actions interfere with care or services being provided. 

For inquiries regarding photography, video or audio, including drones, please contact Communications and Fund Development at or 705.549.3181, ext. 2073. 

Waypoint is a scent sensitive and tobacco-free hospital. Staff and visitors are asked to avoid scented aftershave lotions, hairsprays, or other scented personal
products while at work. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illness. 


The Gift Shop
Waypoint's Gift Shop is located in the lobby and open to the public. It is volunteer-run and the hours vary. All proceeds go to patient programming and activities.