Psychiatric Patient Advocate Office
The Psychiatric Patient Advocate Office provides on-site advocacy, rights advice and education services to all Waypoint patients. They are independent of the hospital and their services are confidential.
The patient advocate works with patients to resolve problems relating to legal, therapeutic and social issues and assist with any complaint relating to quality of care and quality of life issues including any restriction such as seclusion or restraint. They may also assist in obtaining a lawyer or completing a Legal Aid application form. Patients who are here under the Ontario Review Board may want to have a lawyer for their hearing.
The rights advisor's role in the hospital is to explain your rights when your doctor changes your legal status under the Mental Health Act. The Rights Advisor will assist in applying to the Consent and Capacity Board and in obtaining legal services and legal aid, if necessary.
How to access this service
You may ask to see the Patient Advocate or Rights Advisor at any time during business hours or ask staff to contact them on your behalf.
Patient Advocate: ext. 2385 or 2389
Rights Adviser: ext. 2386
For more information, please visit www.ppao.gov.on.ca