We will ensure an accessible and responsive process for concerns, questions and complaints
We will ensure an accessible and responsive process for concerns, questions and complaints
Every person can expect:

a) That if you have any feedback about your care, either positive or negative, you can speak to the involved person directly or to the manager of the program, or follow the process outlined in the Waypoint Complaints Reporting Policy.

b) That, if you wish, the Patient, Client and Family Council (PCFC), Peer Support or the Psychiatric Patient Advocate Office (PPAO) can support you to provide feedback to your clinical team or to Waypoint.

 

c) That when you give us feedback, we will keep you informed of any progress in addressing your concern, in writing if you prefer.

d) That you will be heard fairly and with respect, according to the Waypoint vision, mission and values and the Employee Code of Conduct.