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Information and Privacy

Information and Privacy

Your privacy is important to us. Waypoint recognizes the importance of privacy and the sensitivity of your personal health information. We will respect and safeguard your privacy and we are committed to protecting your personal health information.

Collection of your Personal Health Information
We collect personal health information about you directly from you or from the person acting on your behalf. We may collect information, indirectly from other sources, where permitted or required by law. The information collected may include your name, date of birth, address, health history, records of your visits to Waypoint and the care you received during those visits.

Before collecting your personal health information from you, we will explain to you the purpose of collecting the information. The cornerstone to protecting your privacy is consent. We will only collect, use and disclose your personal health information with your consent, except where otherwise permitted or required by law.

Uses and Disclosures of Personal Health Information
Our collection of your personal health information is limited to what is reasonable under the circumstances. Your personal health information will be used only for the purpose for which it is collected.

We use and disclose your personal health information to:
  • support your treatment and care for you in hospital and in the
  • get payment for your treatment and care (OHIP, WSIB, your private
     insurer or others),
  • plan, administer and manage our internal operations,
  • conduct risk management activities,
  • conduct quality improvement activities (sending patient satisfaction
  • teach,
  • conduct research,
  • compile statistics,
  • fundraising,
  • comply with legal and regulatory requirements and
  • fulfill other purposes permitted or required by law.

Your personal health information is kept confidential and secure and is not disclosed to anyone outside Waypoint without your consent, unless disclosure is permitted or required by law. We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.

We take steps to protect your personal health information from:
  • theft,
  • loss and unauthorized access and viewing,
  • copying,
  • modification,
  • use and
  • disclosure and disposal.

We conduct audits and complete investigations to monitor and manage our privacy compliance.

You have the right to access your own personal health information to verify the accuracy and to correct your personal health information records. You may withdraw your consent for some of the above uses and disclosures by contacting us subject to legal exceptions/restrictions and with reasonable notice.

How to Contact Us

Our privacy contact person is our Privacy Officer.

For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at:
     Waypoint Centre for Mental Health Care
     500 Church Street
     Penetanguishene, ON
     L9M 1G3
     Tel. (705) 549-3181 ext. 2258

You have the right to complain to the Ontario Information and Privacy Commissioner if you think we have violated your rights. The Commissioner can be reached at:
     2 Bloor Street, East, Suite 1400
     Toronto, Ontario
     M4W 1A8
     Fax: 416-325-9195
     Telephone: 416-326-3333 or Long Distance 1-800-387-0073

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The Freedom of Information and Protection of Privacy Act (FIPPA) provides a right of access to information in the custody or under the control of institutions subject to the Act and, provides a right to the protection of personal information under the custody or control of the institution.

Waypoint embraces this legislation and supports the transparency while protecting the privacy rights of our patients, staff, volunteers, visitors and other individuals with whom we interact. We are committed to open and transparent communication and routinely provide information to the public. As such, it is not always necessary to make an official access request for information which can be normally released to public.



* How to make a request for information

Frequently Asked Questions

* Waypoint Directory of Records

* FIPPA Application for Access Request Form

* FIPPA Requests Fee Schedule

* Access and Privacy Policy

* FIPPA Brochure