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Visiting a patient

We are pleased to share that just one unit remains in outbreak status at this time: the Bayview Program. We are so grateful to our staff for their efforts to ensure adherence to PPE and isolation protocols, and for supporting patients through these challenging times. 

All patients on the Bayview Program are reported to be doing well. They are remaining on the program and in-person visits and day and overnight passes continue to be suspended. Family members and friends are encouraged to talk with program staff about staying connected through telephone and virtual visiting.

Visitors are still permitted for patients on other programs, and most patients are allowed 2 visitors. 

All visits must be scheduled, indoors and out, at least 72 hours in advance. Visitors to the Horizon Program require screening at the door with negative rapid antigen tests - Horizon patients may have up to 4 visitors indoors and as many as can be accommodated outside given standard visiting practices.

All visitors must attest to COVID-related screening questions posted at all hospital entrances and wear appropriate personal protective equipment regardless of whether the visit takes place indoors or out.

Eating and drinking by both patients and visitors is now allowed during visits. Both homemade and commercially produced food is acceptable. Leftovers must be taken with the visitor when they leave.

Masks still required at Waypoint

Waypoint is committed to keeping patients, staff, and visitors safe through a continuation of mandatory masking for all staff and visitors within the hospital. Patients are encouraged to wear masks when off the unit and in the community.

Masking helps prevent the most vulnerable patients from contracting COVID-19. It can also prevent transmission of COVID-19 to health-care providers, keeping people healthy and at work.  Masks are available at all Waypoint entrances.

As COVID-19 activity continues to be reported in our communities, we urge you to get vaccinated, including third and fourth doses if eligible, wear a mask, physical distance and continue to be cautious about gathering in large groups. We can help each other and we can help the health care system by doing everything we can to stay healthy and help our loved ones stay healthy.

Visitor Vaccination Requirements

Proof of vaccination for visitors is no longer required. 


Personal Protective Equipment
Personal protective equipment is required for everyone at the direction of staff, and consists of at minimum a surgical mask. Only personal protective equipment provided by the hospital are allowed. Home-made or external masks are not permitted as we cannot ensure the quality, cleanliness or use of appropriate hygiene practices for these products which, if not done properly, may pose an additional risk to patients and staff. 

Due to COVID 19 all-volunteer programs are temporarily suspended. We are not accepting and/or processing new volunteer applications until volunteer operations resume. Thank you for your patience and understanding. 

Paid Parking
Paid parking is in effect at Waypoint. Visitors remain exempt from paid parking however are required to park in the marked Visitor Parking spaces available on the campus (
see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Contacting Waypoint

705 549-3181 or toll free 1 877 341-4729
  * Confidential patient/client information requests: ext. 2597 /
     Fax 705.549.3778
  * Communications and Fund Development: ext. 2073 /
     [email protected]This email is for general info or media
     inquiries only
  * Human Resources: [email protected]
  * For more information on video visiting, or to schedule a video visit,
     please email [email protected]

Getting to Waypoint
  * Directions by car
  * Coming by bus - 
The Midland / Penetanguishene transit stops right in front
     of Waypoint's main entrance. For more information on this service including
     hours of operation, please visit: 
  Town of Midland website
  Town of Penetanguishene website

Food and Beverage

The Bay Café is open for breakfast and lunch Monday through Friday serving a variety of hot food choices, a salad bar and daily soup options. We also offer two canteen outlets, one in the Administration Building and one in the Atrium Building for your convenience. As the hours vary in both sites, it is recommended you speak with the treatment team.

Photography on our grounds

Waypoint’s location on the beautiful shores of Georgian Bay makes it an ideal place to take pictures; however, protecting patient privacy is one of our highest priorities and we ask that you also respect the privacy of those around you. Prior permission must be obtained from Waypoint's Communications staff before any photography, audio or video, including drones, can take place on any Waypoint property or building. Consent, verbal and written, must also be obtained from the people who will be included in all photos, video or audio. 

You may be asked to stop taking a photo, video or audio recording and delete any recordings taken if you do not have prior approval or if your actions interfere with care or services being provided. 

For inquiries regarding photography, video or audio, including drones, please contact Communications and Fund Development at [email protected] or 705.549.3181, ext. 2073. 

Waypoint is a scent sensitive and tobacco-free hospital. Staff and visitors are asked to avoid scented aftershave lotions, hairsprays, or other scented personal
products while at work. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illness. 


The Gift Shop
Waypoint's Gift Shop is located in the lobby and open to the public. It is volunteer-run and the hours vary. All proceeds go to patient programming and activities.