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Home Patients & Families For Patients Patient Experience

Patients are at the centre of everything we do.

Patients’ well-being and empowerment shape every decision we make, from their treatment plans to support services. We strive to provide each patient with compassionate and personalized care.

With our team’s dedication and expertise, we work closely with patients and partners to continually evolve to meet the needs of the people we serve. Waypoint collaborates with community partners to ensure patients are receiving inclusive care that best suits their needs.

Delectation of Recovery Values

We will treat people with kindness, dignity and respect.
We will strive to meet the highest possible standards in services and support.
We will include people who receive care in treatment decisions.
We will ensure an accessible and responsive process for concerns, questions and complaints.

A man standing at a workbench in a workshop wearing goggles and gloves.

By working with our staff and communities, Waypoint is creating a welcoming culture that values and respects equity, diversity and inclusion for everyone. We are supporting equitable access to high-quality care that is more responsive to the diverse needs of patients.

Waypoint is a scent-safe environment. 

Our partner organization Patient Client and Family Council (PCFC) is a non-profit organization partnering with mental health and addiction service providers across the region to improve the system.

Learn More About the PCFC

With the work of the Waypoint Research Institute, we are implementing and studying the latest in mental health and addiction care to ensure that all our patients receive the very best care. 

The Psychiatric Patient Advocate Office provides on-site advocacy, rights advice and education services to all Waypoint patients. They are independent of the hospital and their services are confidential.

Patient Advocate
The patient advocate works with patients to resolve problems relating to legal, therapeutic and social issues and assist with any complaint relating to quality of care and quality of life issues including any restriction such as seclusion or restraint. They may also assist in obtaining a lawyer or completing a Legal Aid application form. Patients who are here under the Ontario Review Board may want to have a lawyer for their hearing.

Rights Advisor
The rights advisor’s role in the hospital is to explain your rights when your doctor changes your legal status under the Mental Health Act. The Rights Advisor will assist in applying to the Consent and Capacity Board and in obtaining legal services and legal aid, if necessary.

How to access this service
You may ask to see the Patient Advocate or Rights Advisor at any time during business hours or ask staff to contact them on your behalf.

705-549-3181
Patient Advocate: ext. 2385
Rights Adviser: ext. 2386
Patient Relations Officer: ext. 2999

For more information, please visit www.ppao.gov.on.ca